I. General Terms and Conditions

§ 1 Basic provisions

(1)The following Terms and Conditions apply to contracts concluded between you and us as the provider (Stretta Music GmbH) via the website www.stretta-music.tld, where tld represents one of the following top-level domains: at, be, ch, cz, de, dk, es, fi, fr, it, lu, net, nl, pl, pt, se, uk. Unless otherwise agreed, the inclusion of any terms and conditions used by you is hereby expressly rejected.

(2) A consumer within the meaning of these provisions is any natural person who enters into a legal transaction for purposes which are predominantly outside his or her trade, business, craft or profession. A trader is any natural or legal person or a partnership with legal capacity which, when entering into a legal transaction, is acting for purposes relating to its trade, business, craft or profession.

§ 2 Accessibility

(1) Pursuant to section 14(1) point 2 in conjunction with Annex 3 point 1 of the German Act on the Equal Participation of Persons with Disabilities in Digital Services (BFSG), we provide information on how our website and/or our services supplied by means of electronic commerce comply with the accessibility requirements of the applicable regulation (BFSGV). This information is available via a separately labelled button on our website (for example “Accessibility statement” or a similar designation) and in particular includes:

  • a description of the applicable accessibility requirements;

  • a general description of the service in an accessible format;

  • descriptions and explanations required in order to understand how the service is provided;

  • a description of how the service meets the applicable accessibility requirements.

(2) The contact details of the competent market surveillance authority are as follows:

Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen - Anstalt öffentlichen Rechts (MLBF AöR)
Carl-Miller-Str. 6
39112 Magdeburg
Germany

Tel.: +49 (0)391 567‑4530
E-mail: [email protected]

(3) We may use artificial intelligence (AI) and specialised tools in order to implement the accessibility requirements on our website. This is intended to take into account a wide range of potential disabilities, including visual, auditory, physical, speech, cognitive and neurological impairments. Further details are provided via the separately labelled button referred to in paragraph 1 above on our website.

(4) Our website and/or our services supplied by means of electronic commerce are considered accessible where they can be located, accessed and used by persons with disabilities in the generally customary manner, without particular difficulty and, in principle, without the need for outside assistance.

(5) Measures taken to comply with the accessibility requirements include, for example, clearly legible font sizes and sufficient colour contrast, the possibility to navigate using both mouse and keyboard, alternative text for images, subtitles and audio descriptions in videos (where videos are embedded on the website), easily readable and understandable language, compatibility with commonly used screen readers and adaptable display options for different end devices (smartphones, tablets, desktop computers, etc.).

§ 3 Formation of the contract

(1) The subject matter of the contract is the sale of goods including digital content (data created and supplied in digital form).

(2) By placing the respective product on our website, we make a binding offer to conclude a contract subject to the conditions stated in the product description.

(3) The contract is concluded via the online shopping basket system as follows:

  • The goods and downloadable items intended for purchase are placed in the “shopping cart”. You can access the shopping basket via the corresponding button in the navigation bar and amend it at any time.

  • After clicking the “Checkout” button and entering your personal data as well as selecting the method of payment and delivery, the order data will be displayed to you as an order overview.

  • If you use an instant payment system (e.g. PayPal, Amazon Pay, Sofort) as a means of payment, you will either be taken to the order overview page in our online shop or redirected to the website of the instant payment service provider.

  • Where you are redirected to the respective instant payment system, you will make the relevant selections and enter your data on that provider’s website. The order data will then be displayed to you again as an order overview on the website of the instant payment provider or, after you have been redirected back to our online shop, on our order overview page.

  • Before submitting the order, you have the possibility to check the information in the order overview, to correct it (also by using the “back” function of the internet browser) or to cancel the order.

  • By submitting the order via the corresponding button (“Buy now”), you make a legally binding declaration of acceptance of the offer, and the contract is thereby concluded.

(4) Your enquiries for the preparation of an offer are non-binding. We will send you a binding offer in text form (e.g. by e-mail), which you may accept within five days.

(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is carried out by e-mail, partly in an automated manner. You must therefore ensure that the e-mail address stored with us is correct and that the receipt of e-mails is technically ensured, in particular that it is not prevented by spam filters.

§ 4 Licence to the use of digital content

(1) The digital content offered is protected by copyright. For each digital content purchased from us, you receive a licence to use the content from the respective licensor. The nature and scope of this licence follow from the licence terms stated in the respective offer.

(2) Unless otherwise stated in the relevant offer, you receive a simple licence of use. This comprises a non-exclusive, unlimited right to use the digital content and includes, in particular, permission to store one copy of the digital content on your computer or other electronic device and/or to print it out for your personal use.

You are not entitled to rent out the contractual digital content or parts thereof or – with the exception of the provisions in paragraph 3 – to sublicense it, whether for consideration or free of charge, to make it publicly available or otherwise accessible, or otherwise to make it available to third parties.

(3) Where the digital content is software, you may permanently transfer the purchased copy of the digital content to a third party, subject to the following conditions.

You undertake:

a) to cease use completely and to delete or remove all copies stored on data carriers or to hand them over to the licensor, unless you are under a statutory obligation to retain them for a longer period;

b) additionally, to hand over the licence certificate and the documentation regarding the licence previously granted;

c) upon request, to confirm in text form that the above measures have been implemented and, where applicable, to explain the reasons for any longer retention;

d) moreover, to agree expressly with the third party receiving the digital content that the scope of the rights granted under this licence of use will be observed.

(4) Where this is necessary to secure the future use of the software, you may create one backup copy. You undertake to mark this copy clearly with the designation “backup copy” and to include a reference to the licensor. If a multiple licence is the subject matter of the contract, the right to create a backup copy does not apply. In accordance with section 69e of the German Copyright Act (UrhG), you are entitled to decompile and reproduce the software where this is necessary to achieve the interoperability of the contractual software with other programs and the information necessary for this has not been made available to you by us within a reasonable period upon your request.

§ 5 Special provisions on payment methods

(1) Payment via Klarna

In cooperation with the payment service provider Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer the following payment options. Payment is made to Klarna:

  • invoice (“Pay Later”)

  • direct debit (“Pay Now”)

  • instant bank transfer (“Pay Now”)

The use of the payment methods invoice, hire purchase or direct debit requires a positive credit assessment. For this purpose, we transmit your data to Klarna within the framework of the initiation and processing of the purchase contract for the purpose of address and credit checks. On the basis of the result of the credit check, Klarna decides which payment methods can be offered.

Further information on Klarna’s terms and conditions is available on Klarna’s website (www.klarna.com).

(2) Payment via PayPal / PayPal Checkout

If you choose a payment method offered via PayPal / PayPal Checkout, the payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (“PayPal”). The individual payment methods available via PayPal are indicated under a correspondingly labelled button on our website and in the online ordering process.

For the purpose of processing payments, PayPal may use other payment service providers; where special payment conditions apply in this respect, you will be informed separately. Further information on PayPal’s terms and conditions is available at www.paypal.com/webapps/mpp/ua/legalhub-full.

(3) Payment via Shopify Payments

If you select a payment method offered via “Shopify Payments”, the Shopify Payments service provided by Shopify International Limited (2nd Floor Victoria Buildings, 1–2 Haddington Road, Dublin 4, D04 XN32, Ireland), payment processing is carried out by the payment service provider Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland; “Stripe”). The individual payment methods available via Shopify Payments are displayed to you during the online ordering process. For the purpose of payment processing, Stripe may use additional payment services; where special payment conditions apply, you will be informed of these separately. Further information on Shopify Payments can be found at www.shopify.com/legal/.

§ 6 Right of retention, retention of title

(1) You may only exercise a right of retention to the extent that it relates to claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) Where you are a trader, the following provisions apply in addition:

a) We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. Prior to the transfer of ownership of the goods subject to retention of title, pledging or transfer by way of security is not permitted.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us already now all claims in the amount of the invoice value which arise from the resale; we accept this assignment. You remain authorised to collect the claim. If you do not duly meet your payment obligations, we reserve the right to collect the claim ourselves.

c) If the goods subject to retention of title are combined or mixed with other items, we acquire co-ownership of the new item in proportion to the invoice value of the goods subject to retention of title to the value of the other processed items at the time of processing.

d) We undertake to release, at your request, securities to which we are entitled to the extent that the realisable value of our securities exceeds the claims to be secured by more than 10%. We are responsible for selecting the securities to be released.

§ 7 Liability for defects (warranty)

(1) Statutory rights in respect of defects apply.

(2) As a consumer, you are requested to check the goods promptly upon delivery for completeness, obvious defects and transport damage, and to inform us and the carrier of any complaints as soon as possible. Failure to do so does not affect your statutory rights in respect of defects.

(3) Where a characteristic of the goods deviates from the objective requirements, such deviation shall only be deemed to have been agreed if you were specifically informed of this before submitting your contractual declaration and the deviation was expressly and separately agreed between the contracting parties.

(4) Where you are a trader, the following provisions apply in deviation from the above:

a) Only our own specifications and the manufacturer’s product description are deemed agreed as the quality of the goods; other public statements, indications or advertising by the manufacturer do not constitute contractual quality.

b) In the event of defects, we shall, at our discretion, provide subsequent performance by remedying the defect or by delivering goods free from defects. If the defect is not remedied, you may, at your discretion, demand a reduction in price or withdraw from the contract. Subsequent performance shall be deemed to have failed after the second unsuccessful attempt, unless something different results in particular from the nature of the goods, of the defect or from other circumstances. In the case of subsequent performance, we are not required to bear the increased costs arising from the transport of the goods to a place other than the place of performance, where such transport does not correspond to the intended use of the goods.

c) The limitation period for claims based on defects is one year from delivery of the goods. The shortening of the limitation period does not apply:

  • to damages culpably caused by us resulting in injury to life, body or health or in the case of other damage caused intentionally or by gross negligence;

  • where we have fraudulently concealed the defect or assumed a guarantee for the quality of the goods;

  • to goods which, in accordance with their normal use, have been used for a building and have caused its defectiveness;

  • to statutory rights of recourse which you have against us in connection with rights in respect of defects.

§ 8 Choice of law, place of performance, place of jurisdiction

(1) German law applies. In the case of consumers, this choice of law applies only insofar as the protection afforded by mandatory provisions of the law of the state in which the consumer has his or her habitual residence is not withdrawn.

(2)The place of performance for all obligations arising from business relations with us and the place of jurisdiction shall be our registered office, provided that you are not a consumer but a trader, a legal person under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or within the European Union, or if your place of residence or habitual residence is not known at the time proceedings are instituted. The right to bring an action before another court with statutory jurisdiction remains unaffected.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) do not apply.

II. Customer information

1. Identity of the seller

Stretta Music GmbH
Ochsenfurter Straße 6
97246 Eibelstadt
Germany

Tel.: +49 (0)9303 98171‑0
E-mail: [email protected]

2. Information on the formation of the contract

The technical steps leading to the conclusion of the contract, the conclusion of the contract itself and the possibilities for correction are governed by the provisions in § 3 “Formation of the contract” of our General Terms and Conditions (Part I).

3. Contract language and storage of the contract text

(1) Contract languages are German, English, French, Italian, Spanish, Portuguese, Dutch, Swedish, Polish and Czech.

(2) The complete text of the contract is not stored by us. Before submitting the order via the online shopping basket system, you may print out or electronically save the contract data using the print function of your browser. After we have received your order, the order data, the information required by law for distance contracts and the General Terms and Conditions will be sent to you again by e-mail.

(3) In the case of quotation requests outside the online shopping basket system, all contractual data will be sent to you in a binding offer in text form, for example by e-mail, which you may print out or save electronically.

4. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services are set out in the respective offer.

5. Prices and payment conditions

(1) The prices stated in the respective offers and the shipping costs constitute total prices. They include all price components including all applicable taxes.

(2) Shipping costs are not included in the purchase price. They can be viewed via a correspondingly labelled button on our website or in the respective offer, are shown separately in the course of the ordering process and are additionally payable by you unless free delivery has been agreed.

(3) Where delivery is made to countries outside the European Union, additional costs may be incurred for which we are not responsible, such as customs duties, taxes or fees for money transfers (transfer or exchange rate fees charged by credit institutions), which are to be borne by you.

(4) Any costs for money transfers (transfer or exchange rate fees charged by credit institutions) shall be borne by you in those cases where delivery is made to a Member State of the European Union, but payment is initiated outside the European Union.

(5) The payment methods available to you are indicated under a correspondingly labelled button on our website or in the respective offer.

(6) Unless otherwise stated for the individual payment methods, the claims arising from the contract concluded are due for payment immediately.

6. Delivery conditions, provision of digital content

(1) The delivery conditions, the delivery date, any delivery restrictions and the conditions for the provision of digital content can be found under a correspondingly labelled button on our website or in the respective offer.

(2) Where you are a consumer, it is provided by law that the risk of accidental loss of or accidental damage to the goods sold passes to you only upon delivery of the goods, irrespective of whether the goods are shipped insured or uninsured. This does not apply if you have independently engaged a transport undertaking not named by us or another person designated to carry out the shipment.

Where you are a trader, delivery and shipment are at your risk.

7. Statutory liability for defects

Liability for defects shall be governed by the provision “Liability for defects (warranty)” in our General Terms and Conditions (Part I).

Last updated: 19 January 2026